Community Manager Sport Marketing

Location: INNOCEAN Frankfurt, Germany; hybrid work with home-office opportunities on Mondays and Fridays

Company

hirify.global is an international marketing and communications network helping brands build audience connections across European markets.

What you will do

• Manage comments, direct messages, mentions, and community conversations with timely, brand-appropriate responses.
• Moderate discussions according to established guidelines and escalate sensitive or service-related issues when needed.
• Coordinate with internal, social media, creative, and market teams to maintain consistent communication.
• Proactively engage in relevant conversations, identify community content opportunities, and manage permissions processes.
• Monitor sentiment, trends, and recurring topics, sharing actionable insights and contributing to reporting.
• Maintain FAQs and response guidelines and support live activations, including occasional pre-agreed evening or weekend shifts.

Requirements

• Experience in community management, social media, editorial environments, or digital customer service.
• Excellent written English with the ability to adapt tone and messaging to different audiences and situations.
• Empathy, strong judgement, and confidence handling sensitive or high-profile conversations.
• Sound understanding of online communities, social platforms, and audience engagement best practices.
• Experience with moderation, monitoring, or social listening tools.
• Detail-oriented and structured approach to work.

Nice to have

• Additional European language skills.

Culture & Benefits

• International collaboration with colleagues and markets across Europe.
• Hybrid setup with home-office opportunities on Mondays and Fridays.
• Up to two weeks of remote work abroad annually.
• Learning opportunities and participation in international projects.
• Subsidized lunches, an ergonomic workplace, dog-friendly offices, and health-related benefits.

Hiring process

• Apply online with a CV and describe a community you have helped support.