Player Support Specialist with Arabic Language

Position

Player Support Specialist with Arabic language

Company

Boeva Consulting

Company website

http://boeva.tech

Seniority

Trainee

Employment Type

Full time

Salary

Negotiable

Location

Sofia

What are you working on?

• The name of the project(s): League of Legends
• Genres: Role-playing
• Platforms: Mobile, PC, iOS, Android

For which tasks (responsibilities)?

✔ Supporting players via email, chat, and other communication channels
✔ Handling account, payment, technical, and gameplay-related questions
✔ Investigating issues and providing accurate, timely solutions
✔ Escalating complex cases to the appropriate teams
✔ Keeping clear and accurate records of player interactions
✔ Maintaining high customer satisfaction standards
✔ Following support procedures, policies, and game updates

What kind of professional are we looking for?

✔ Arabic at C1 level or higher
✔ English at B2 level or higher
✔ Strong written and verbal communication skills
✔ Customer-focused and empathetic approach
✔ Excellent problem-solving and attention to detail
✔ Ability to multitask and manage several cases efficiently
✔ Comfortable working with digital tools and multiple systems
✔ Ability to adapt to a fast-paced international environment

What is important for us in a person?

⭐ Interest in gaming and online communities
⭐ Previous experience in customer service, hospitality, retail, or contact centers
⭐ Experience working in an international environment No previous gaming experience? That's perfectly fine — you'll receive full training before starting the role.

Why do we enjoy working here?

👨‍👩‍👧 Family Support

✔ Childcare support initiatives
✔ Family-oriented workplace programs
✔ Focus on a healthy work-life balance

💆 Health & Well-Being

✔ Workplace physiotherapist services
✔ On-site massage services
✔ Wellness-focused initiatives

🌍 International Environment

✔ Multicultural team
✔ Diverse and inclusive workplace
✔ Opportunities to build an international professional network

📈 Career Development

✔ Internal promotion opportunities
✔ Professional development programs
✔ Continuous coaching and mentoring
✔ Long-term career opportunities within a global organization

What are the conditions and bonuses?

🎓 Paid Training

You'll get everything you need to confidently start the role: ✔ Fully paid 4-week training program
✔ Dedicated trainers and supportive team leaders
✔ Practical learning based on real-life scenarios
✔ Ongoing coaching and performance support
✔ Full training on systems, tools, products, and processes

The selection process

1. CV validation
2. Online language assessment
3. Client interview

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