Customer Service & Order Management Specialist (Automotive)

Location: Sofia, Bulgaria

Gross annual salary: EUR 17,548.00–24,127.40

Company

hirify.global develops and supplies automotive and industrial sensing and control technologies.

What you will do

• Act as the primary contact for an assigned customer portfolio across Germany and the wider DACH aftermarket.
• Manage customer demand and orders from manual entry through delivery, providing updates on availability, production lead times, inventory, and shipment status.
• Review demand deviations, identify supply and delivery risks, and coordinate proactive internal and customer notifications.
• Work with Planning, Logistics, Production, suppliers, and customers to coordinate shipments, shipping methods, pull-in opportunities, and phase-in or phase-out shipments.
• Review and resolve delivery-related customer concerns, claims, portal cases, short-payments, and chargebacks, including debit and credit memos.

Requirements

• University degree, such as a bachelor’s degree, or equivalent relevant work experience.
• At least 2 years of customer service experience, with exposure to order management and ERP systems.
• German and English proficiency at C1/C2 level.
• Ability to work as a team player in a fast-paced environment and manage multiple competing tasks and demands.
• Strong oral, written, and presentation communication skills.
• Strong organization, planning, and time-management skills.
• Strong personal and professional ethical values, integrity, accountability, interpersonal skills, and collaboration skills.
• Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.

Nice to have

• French language skills.
• Automotive or aftermarket experience, particularly OE Automotive experience.

Culture & Benefits

• Work across functions, countries, and cultures in an enriching environment.
• Collaborate through mutual respect and open communication.
• Work as part of the OneSensata organization focused on cross-functional cooperation.
• Starting salary is determined using objective, gender-neutral criteria including internal equivalency, skills, experience, and qualifications.
• Salary history is not requested from applicants.