Specialist Digital Product Management (Salesforce)

Location: Remote in the United States; remote, hybrid, or onsite work may apply based on business needs and role requirements. Primarily supports Central Time business hours, with occasional after-hours availability and travel for collaboration, training, implementation support, or business meetings.

Company

hirify.global operates in the genetics and clinical healthcare sector.

What you will do

• Provide time-sensitive production support for Salesforce functionality, configuration, and data issues using ITIL-aligned incident, change, and problem management practices.
• Administer users, licenses, roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules.
• Configure and maintain Flow automation, connected apps, API integrations, and related Salesforce functionality.
• Lead product enhancement projects from requirements gathering through deployment using Gearset, Jira, and Confluence.
• Manage the enhancement backlog and prioritize requests with stakeholders based on business impact and platform capacity.
• Develop reports and dashboards, perform bulk data operations and deduplication, evaluate Salesforce releases, and support Pardot or Marketing Cloud, OmniChannel, and CPQ as applicable.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or an equivalent combination of education and experience.
• Salesforce Administrator certification.
• Hands-on Salesforce administration experience with working knowledge of both Sales Cloud and Service Cloud.
• Experience configuring and maintaining Flow automation, custom reports and dashboards, and bulk data management using Data Loader or similar tools.
• Experience with deployment and release management tools such as Gearset, and collaboration tools such as Jira and Confluence.
• Strong communication skills for working with technical and non-technical audiences.
• Strong organizational and time management skills, including the ability to balance production support and project priorities.
• Ability to work at a computer for extended periods and communicate effectively in virtual and in-person settings.

Nice to have

• Experience supporting Salesforce in HIPAA-regulated environments.
• Experience with Pardot or Marketing Cloud, OmniChannel, and CPQ.
• Familiarity with ITIL processes for incident, change, and problem management.
• Experience with backlog management and Agile or similar delivery methodologies.

Culture & Benefits

• Remote, hybrid, or onsite work arrangements may be used according to business needs and role requirements.
• Regular collaboration with internal stakeholders across departments, including meetings, testing sessions, and training activities.
• Work in a standard office or remote environment using computer and communication technologies.
• Equal opportunity and inclusive workplace commitment.