ITO Team Lead - Secure Onsite Hampshire

Location: Farnborough, Hampshire, United Kingdom; on-site attendance 5 days a week. Candidates must have the right to work in the United Kingdom and meet applicable UK Government and contractual personnel security, residency, and potentially nationality requirements. DV Clearance is required.

Company

hirify.global provides managed infrastructure operations and IT outsourcing services for customer environments.

What you will do

• Lead technical delivery and people management for infrastructure operations across customer environments.
• Allocate workloads, maintain shift and on-call coverage, and manage SLAs, KPIs, queues, capacity, and staffing risks.
• Own L2 escalations and lead P1/P2 incident response, cross-platform diagnosis, telemetry, rollback, stakeholder communication, and permanent fixes.
• Coordinate changes, CAB reviews, maintenance windows, rollback plans, transitions, readiness checks, recovery testing, secure builds, patching, and maintenance.
• Represent the team in customer reviews, governance, escalations, and service improvement activities.
• Coach staff, manage objectives and performance, address skill gaps, and support onboarding and knowledge transfer.

Requirements

• 5+ years of hands-on infrastructure experience across Windows Server, Linux, VMware/Hyper-V, storage and backup, Active Directory, and database touchpoints.
• Proven technical team leadership in managed services or IT outsourcing, including mentoring, objectives, one-to-ones, performance, and morale management.
• Strong incident and major incident management experience, including P1/P2 technical leadership across cross-domain triage, telemetry, isolation, rollback, and stakeholder communication.
• Experience with L2 escalation, root-cause diagnosis, and resolution across Wintel, virtualisation, storage, network, Active Directory, and databases.
• Proven SLA/KPI delivery through queue, incident-ageing, and compliance monitoring with corrective action.
• ITIL-aligned oversight of standard, minor, and emergency changes, including technical and risk reviews, maintenance windows, and rollback plans; strong operational knowledge of Incident, Problem, Change, Configuration, and Service Level Management.
• Experience recording recurring problems, facilitating root-cause analysis, and securing permanent fixes.
• Confident customer representation in reviews, governance, and escalations, translating technical issues into business terms and managing expectations.
• Accurate runbooks, SOPs, diagrams, CMDB records, and audit evidence, plus skill- and capacity-based workload planning for shift and on-call coverage.
• DV Clearance and the right to work in the United Kingdom are required.

Nice to have

• ITIL 4 Foundation or higher, plus Microsoft, VMware, or storage vendor certifications.
• Continuous service improvement experience based on operational data, implemented changes, and measured outcomes.
• PowerShell or other scripting experience for operational automation and script review.
• Enterprise backup experience with Veeam, Commvault, or similar, including backup architecture, failover validation, and disaster recovery procedures.
• Working awareness of SQL Server, Oracle, or similar database platforms.
• Familiarity with SCOM, SolarWinds, Dynatrace, or similar enterprise monitoring platforms.
• Awareness of ISO 27001, Cyber Essentials, and NIST requirements, as well as third-party vendor and supplier coordination.

Culture & Benefits

• Work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive working environment focused on strong connections and community.