Service Planning and Scheduling Specialist (Additive Manufacturing)

Location: Hybrid, with 2–3 days per week in Long Beach, California; U.S. citizenship or Green Card required

Annual salary: USD 70,000–90,000

Company

hirify.global provides metal-based additive manufacturing technology, including selective laser melting and powder bed fusion 3D printers, serving aerospace, energy, healthcare, and automotive customers. The company is headquartered in Lübeck, Germany, and has approximately 600 employees worldwide.

What you will do

• Own and optimize the North American master service schedule, including dispatching, weekly planning, and forward-looking resource allocation.
• Coordinate Service Engineer assignments for repairs, preventive maintenance, installations, upgrades, training, and other field activities.
• Prioritize service requests and match engineers based on qualifications, machine knowledge, certifications, geography, availability, customer impact, SLAs, and technical complexity.
• Monitor workloads, utilization, travel, regional coverage, capacity constraints, staffing needs, and scheduling risks.
• Coordinate with Technical Support, Parts, Logistics, Installation, Applications, Service Engineers, managers, customers, and other stakeholders.
• Maintain scheduling data, produce reports and KPI analysis, and improve scheduling processes, resource utilization, data accuracy, and communication.

Requirements

• Bachelor’s degree in Business Administration, Operations, Supply Chain, Logistics, Engineering, or a related field preferred; equivalent education and relevant experience may be considered.
• At least 3 years of experience in service planning, scheduling, dispatching, workforce planning, field service operations, logistics, or a related function.
• Experience coordinating technicians, engineers, or other field-based resources across multiple locations.
• Strong planning, organizational, analytical, and problem-solving skills, with the ability to manage competing priorities and anticipate resource constraints.
• Excellent written and verbal communication skills and strong attention to detail.
• Proficiency with Microsoft Office, particularly Excel, Outlook, and Teams.
• Ability to work effectively across multiple locations and time zones.
• U.S. citizenship or Green Card is required.

Nice to have

• Experience scheduling Field Service Engineers or technicians across regional or national territories.
• Experience with workforce capacity planning, resource forecasting, and utilization reporting.
• Background in additive manufacturing, industrial equipment, semiconductor, automation, medical equipment, or another high-tech manufacturing environment.
• Familiarity with ERP, CRM, workforce management, or field service management systems; SAP experience preferred.
• Understanding of SLAs, preventive maintenance programs, customer service operations, and field service KPIs.
• Experience working within a global organization.

Culture & Benefits

• Hybrid work arrangement with 2–3 days in the Long Beach office.
• Medical, dental, and vision coverage, plus company-paid disability and life insurance.
• 401(k) plan with a 4% company match.
• Holiday pay, paid time off, and paid parental leave.
• Gym and tuition reimbursement.

Hiring process

• Apply directly through the online application tool; applications by email are not accepted.