Senior CRM Solution Architect (Salesforce)

Location: Hybrid role based in Boston, Massachusetts, US; attendance policies apply.

Salary: $151,440–$189,300 per year, with a discretionary annual bonus potentially available.

Company

hirify.global operates in the life sciences and diagnostics space, supporting Commercial and Medical business functions through enterprise technology platforms.

What you will do

• Own Salesforce functional architecture, data and security models, configuration standards, and declarative builds.
• Lead platform implementations, migrations, enhancements, release management, testing, validation, deployment, and post-release support.
• Translate Commercial and Medical requirements into scalable solutions, user stories, functional designs, and acceptance criteria.
• Manage portfolio hygiene, project intake, feasibility assessment, business cases, funding, governance, budgeting, and prioritization.
• Forecast capacity, coordinate staffing across internal teams and delivery partners, and manage vendor scopes, deliverables, quality, timelines, and costs.
• Partner with Commercial, Medical, IT, Quality, Clinical, Finance, and vendor stakeholders while communicating technical concepts to senior leadership.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Life Sciences, or a related field.
• 10+ years of progressive experience delivering and supporting enterprise business applications, including at least 5 years focused on CRM platforms.
• Hands-on Salesforce functional architecture and configuration experience covering solution design, data and security models, and declarative build.
• Experience leading end-to-end platform implementations and enhancement releases from requirements through deployment and post-go-live support.
• Portfolio and project management experience, including intake, request assessment, business case development, funding and approvals, and portfolio hygiene.
• Experience with capacity planning, resource forecasting, and staffing coordination across internal teams and external delivery partners.
• Experience supporting Commercial and/or Medical processes such as field engagement, HCP interactions, sales operations, or medical insights capture.
• Experience in a regulated healthcare, diagnostics, biotech, or pharma environment, including change control and compliance considerations.
• Understanding of HIPAA and patient data privacy, with strong communication, facilitation, influencing, documentation, and collaboration skills.

Nice to have

• Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Health Cloud Consultant.
• Experience with Veeva CRM, Vault QualityDocs/QMS, CTMS, and Salesforce–Veeva rationalization or migration programs.
• Experience with clinical and quality systems and GxP validation practices, including IQ/OQ/PQ, SVR, and change control documentation.
• Experience with Salesforce Marketing Cloud, marketing automation, customer data platforms, or MDM.
• Familiarity with Power BI, Tableau, data warehousing, and CRM data integration.

Culture & Benefits

• Hybrid work arrangement with compliance with FMI attendance policies.
• Benefits are available for the position.
• Work is performed across business, IT, clinical, quality, finance, and vendor teams.
• Role values integrity, courage, passion, structured processes, documentation, and durable working relationships.