Technical Customer Success Specialist (Healthcare IT)

Location: Remote, United States

Salary: $78,320–$97,900 per year, plus potential discretionary annual bonus and benefits.

Company

hirify.global is a patient-focused precision medicine company delivering diagnostic solutions for cancer and other diseases.

What you will do

• Drive customer adoption, utilization, and optimization of EMR ordering workflows for hirify.global assays after integration go-live.
• Serve as the primary technical customer success contact and transition customers from implementation to steady-state support.
• Coordinate non-EMR file-based and interface-based data delivery, including delivery, validation, troubleshooting, and downstream consumption.
• Advise customers on data formats, transmission methods, data structures, delivery mechanisms, and product changes.
• Coordinate EMR and non-EMR enhancement projects with Product, Engineering, QA, Support, and Implementation Project Managers.
• Monitor delivery performance, resolve risks, capture customer feedback, and conduct post-enhancement reviews.

Requirements

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in customer success, account management, or healthcare IT.
• Experience supporting customers in technical or clinical system environments.

Nice to have

• Familiarity with healthcare data standards and delivery methods, including HL7.
• Experience with structured clinical or genomic data formats such as XML, BAM, VCF, VAR, or similar files and wrappers.
• Familiarity with major healthcare EMRs such as Epic, Cerner, or OncoEMR.
• Understanding of laboratory and clinical workflows, including compendium management.
• Strong technical communication skills and the ability to explain complex data concepts to non-technical stakeholders.
• Ability to manage multiple concurrent customer workstreams.
• Understanding of HIPAA and patient-data privacy.
• Commitment to FMI values: Integrity, Courage, and Passion.

Culture & Benefits

• Remote position based in the United States.
• Benefits are provided, with eligibility for a discretionary annual bonus based on individual and company performance.
• Focus on patient impact, precision medicine, integrity, courage, passion, and continued employee growth.
• hirify.global is an equal opportunity employer and provides reasonable accommodations for disabilities and special needs.
• Agency resumes are not accepted; internal applicants must use their FMI email address.