Lead Manager, Sustainer Giving

Location: Remote within the continental United States; applicants must be authorized to work for any U.S. employer. Employment visa or immigration sponsorship is not available. Some travel is required, up to 10%. Hybrid positions are limited to the Phoenix, Arizona area.

Salary: $70,000–$85,400 USD annually.

Company

hirify.global is a nonprofit wish-granting organization focused on granting life-changing wishes to eligible children and supporting wish families, volunteers, and communities.

What you will do

• Own the annual national sustainer giving strategy and program roadmap, including acquisition, retention, reactivation, upgrade, stewardship, and investment priorities.
• Develop audience segmentation and lifecycle strategies to grow the active sustainer base and improve donor value.
• Translate strategy into channel-specific direction for direct mail, paid media, email, SMS, and telemarketing.
• Align Integrated Fundraising teams, channel managers, chapters, agencies, and cross-functional stakeholders around campaign priorities and execution.
• Lead performance analysis, reporting, forecasting, budget recommendations, and cross-channel testing and optimization.
• Partner with Data and Operations teams on gift processing, reporting, audience selection, and campaign tracking.

Requirements

• Knowledge of sustainer or recurring giving programs, including acquisition, conversion, retention, reactivation, upgrade, and stewardship strategies.
• At least five years of experience in direct-response fundraising or marketing, including at least two years supporting sustainer or recurring giving programs.
• Experience working in a cross-functional or matrixed environment where results depend on collaboration and influence.
• Experience managing or collaborating with external agencies or vendors.
• Ability to develop channel-agnostic strategy and provide actionable direction across multiple direct-response channels.
• Strong analytical, forecasting, reporting, written communication, verbal communication, and project management skills.
• Bachelor’s degree in marketing, communications, business, or a related field, or an equivalent combination of education and relevant experience.
• Proficiency in Microsoft Office applications.
• Ability to work fully remotely from the continental United States and maintain authorization to work for any U.S. employer.
• Ability to work occasional evenings and weekends in addition to the traditional Monday–Friday schedule.

Nice to have

• Prior experience in a nonprofit organization.
• Experience with fundraising CRM, payment, or marketing automation platforms such as Salesforce Marketing Cloud, Fundraise Up, or Luminate Online.
• Canvassing or face-to-face fundraising experience.

Culture & Benefits

• Fully remote work environment with equipment provided, including a laptop, monitor, and docking station or adaptor.
• Medical, vision, dental, wellness, health savings, flexible spending, health reimbursement, disability, life, accident, critical illness, hospital indemnity, and pet insurance options.
• 401(k) plan with a 5% match after one year, annual incentive potential, and eligibility for Public Service Loan Forgiveness.
• PTO starting at 15 days, 10 sick days, 11 paid holidays, volunteer and personal days, and parental leave.
• Professional development, leadership development, employee recognition programs, and discounts for entertainment, travel, and events.
• Some travel is required, up to 10%.

Hiring process

• Accommodation requests during the application process can be submitted to hr@wish.org.