Program Manager

Location: Hybrid role based in the United States; eligible office locations include New York City, San Francisco, Los Angeles, Irvine, McLean, and Washington, DC. U.S. citizenship and the ability to obtain and maintain a U.S. National Security Clearance are required.

Base compensation: $115,300–$214,100 USD, with possible annual bonus eligibility.

Company

hirify.global provides trusted content, software, data, intelligence, and solutions for legal, tax, accounting, compliance, government, and media professionals.

What you will do

• Lead end-to-end program execution and contracted delivery for assigned TRSS customer accounts.
• Manage contract portfolios, renewal lifecycles, customer relationships, retention targets, and qualified growth opportunities.
• Run portfolio reviews covering contract health, customer satisfaction, financial performance, risks, renewal status, and expansion opportunities.
• Coordinate with customers, third-party partners, and internal teams to resolve contract, delivery, and customer experience issues.
• Ensure compliance with government regulations, industry standards, and contractual requirements throughout the contract lifecycle.
• Use customer feedback, data, AI, automation, reporting, and process improvements to improve account management and inform product development.

Requirements

• Bachelor’s degree in business or a related field, or equivalent experience.
• 3–10+ years of experience in program management, account management, customer delivery, or a related field; level depends on experience, account complexity, portfolio size, and demonstrated customer and delivery management ability.
• Experience supporting U.S. Government or federal government customers in a government contracting environment.
• Progressive program leadership experience covering account planning, contract renewal support, portfolio governance, and growth strategy.
• Growth mindset with the ability to identify customer needs, retention risks, and account expansion opportunities.
• Strong interpersonal, mentoring, coaching, collaboration, and team-building skills.
• Strong analytical, problem-solving, written, and oral communication skills.
• U.S. citizenship is essential to comply with federal government contract and agency requirements.
• Ability to obtain and maintain a U.S. National Security Clearance.

Nice to have

• Experience with public records, investigative data, government data, or commercial data products.
• Experience managing programs or accounts for federal government clients.

Culture & Benefits

• Flexible hybrid work environment with digital and physical connectivity.
• Work from anywhere for up to 8 weeks per year, alongside flexible work-life policies.
• Flexible vacation, paid holidays, sick and safe paid time off, parental leave, sabbatical leave, and two company-wide mental health days.
• Health, dental, vision, disability, and life insurance; competitive 401(k) with company match; flexible spending and health savings accounts.
• Tuition reimbursement, retirement savings, employee incentive programs, fitness reimbursement, Headspace access, and employee stock purchase plan.
• Two paid volunteer days annually and opportunities for pro-bono consulting and ESG initiatives.