Principal Manager, Procurement Enablement & Contingent Workforce (AI)

Location: Remote - US; not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Approximately less than 10% travel is anticipated.

Estimated annual pay ranges from $141,520 to $208,000 depending on location. Equity and corporate bonus plan participation may also be available.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Lead four procurement enablement and contingent workforce program managers across governance, support, process improvement, and redesign.
• Manage procurement systems and enhancements, including Oracle P2P, Ironclad CLM, Pursuit RFP, Airtable Savings Tracker, and AI tools.
• Design and deploy AI-driven conversational and autonomous intake workflows with system integrations, guided buying, status updates, and renewal notifications.
• Redesign the end-to-end contingent workforce process and oversee VMS governance and global expansion.
• Drive supplier strategy, preferred supplier usage, supplier communications, GHG emissions reporting, and automated KYS screening.
• Partner with Legal, Operations, Compliance, Finance, Security, Privacy, Audit, IT, and other functions on contracting, policy, POC/NDA, training, and source-to-pay improvements.

Requirements

• 12+ years of experience managing procurement systems, source-to-pay processes, and ITV/contingent workforce programs.
• Experience with ERP redesign and advanced knowledge of Oracle Cloud Procurement.
• Experience implementing procurement agentic solutions that simplify and streamline processes.
• Experience with contingent workforce redesign and Beeline or other VMS systems.
• Successful cross-functional leadership, collaboration, relationship building, and management of multiple concurrent projects.
• Knowledge of requirements gathering, analysis, design, implementation methodologies, procurement and finance vendor landscapes, tool capabilities, security standards, compliance, and contracting fundamentals within source-to-pay processes.
• Ability to design procurement intake, policy, and workflow changes while preserving correct contracting positioning and downstream compliance.
• Strong written, presentation, and verbal communication skills; strong project management skills.
• Bachelor's degree or equivalent experience.

Nice to have

• Technology industry and hyper-growth experience, including building scalable sourcing processes and systems from the ground up.
• Experience developing high-trust partnerships across matrixed internal units and external vendor ecosystems.
• Experience scaling and structuring ITV/contingent workforce and procurement processes with agentic workflows.
• Lean Six Sigma or similar process improvement experience.
• Knowledge of NetSuite, Coupa, or Oracle Cloud; project management certifications are advantageous.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Benefits include healthcare, retirement savings through a 401(k), paid sick time, paid personal time off, paid parental leave, wellness leave, and competitive time off.
• Twilio supports connection, global inclusion, volunteering, and community impact.

Hiring process

• Applications are intended to be accepted until November 20, 2026, but the deadline may change based on business needs.
• Twilio uses AI to support hiring efficiency, while final hiring decisions are made by employees; a formal interview process is required.