Senior Research Director, Customer Success (Brand Tracking)

Location: Remote, candidates must be physically located in the United States.

Salary: $99,800–$130,000 base compensation, with potential sales-based or performance-based incentives.

Company

hirify.global is a consumer intelligence company delivering consumer buying insights through retail data, analytics, and technology platforms across more than 100 markets.

What you will do

• Build and maintain client relationships while managing expectations, project budgets, timelines, and engagement across the research lifecycle.
• Support questionnaire development, proposal development, research design, and client presentations.
• Use data to generate insights and recommendations that answer business questions.
• Mentor junior team members through questionnaire review, report development, data analysis, and project execution.
• Collaborate with stakeholders on product development, business development, thought leadership, and process improvement.
• Drive brand tracking practice expertise, standards, and knowledge sharing across NIQ.

Requirements

• Bachelor’s degree in business, mathematics, or the sciences, or equivalent experience.
• 5–7 years of brand and ad tracking experience.
• Experience managing client expectations and achieving mutually beneficial outcomes in difficult situations.
• Excellent presentation skills and the ability to present research compellingly to clients and stakeholders.
• Proven client focus and the ability to identify selling opportunities.
• Demonstrated leadership and team management experience.
• Passion for brand and advertising research.
• Strong organization, attention to detail, adaptability, collaboration, continuous learning, and the ability to manage multiple projects with varying timelines and team members.

Culture & Benefits

• Flexible remote working environment.
• Comprehensive health insurance, life insurance, and industry-leading parental leave.
• Education support, LinkedIn Learning, and an Employee Assistance Program.
• Volunteer time off.
• AI tools may be used during recruitment, while final hiring decisions are made exclusively by humans.
• Inclusive workplace committed to diversity, equity, and inclusion.