I+S Customer Solutions Supervisor (SAP)

Location: Dublin, Ohio, United States; hybrid schedule requiring 3 days in the office.

Company

hirify.global is a global distributor of chemicals and ingredients used in medicines, vitamins, sanitizers, construction, cleaning, and other essential products.

What you will do

• Lead, coach, and develop Customer Solutions personnel to achieve service, productivity, quality, and customer satisfaction goals.
• Oversee order management and customer support processes while maintaining service-level expectations.
• Drive proactive issue resolution, customer advocacy, service-quality monitoring, and continuous improvement using customer, operational, and financial metrics.
• Partner with Sales, Product Management, Purchasing, Operations, Supply Chain, Master Data, and shared services to resolve concerns and improve the end-to-end customer experience.
• Manage performance, onboarding, training, employee development, and workforce engagement.
• Foster accountability, collaboration, safety, compliance, and continuous improvement within the team; authority includes releasing up to $50,000 in credits and debits.

Requirements

• 4–6 years of experience in customer solutions, marketing, sales, or related roles required; customer operations experience with a history in customer service and customer support transformation is preferred.
• Associate’s degree preferred but not required.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Strong SAP skills and experience using business systems and customer service platforms.
• Working knowledge of customer service, order management, commercial operations, and related business processes.
• Experience leading, coaching, motivating, and developing teams, including performance management and employee engagement.
• Customer service, relationship-building, customer advocacy, communication, presentation, and active listening skills.
• Strong problem-solving, decision-making, critical-thinking, organizational, analytical, time-management, and prioritization skills.
• Ability to collaborate across functions, influence stakeholders, lead operational initiatives, work through ambiguity, and continuously improve processes.

Nice to have

• Knowledge of hirify.global’ products, services, business operations, and served industries.

Culture & Benefits

• Hybrid work arrangement with 3 days in the office.
• Total Rewards package with market-aligned pay, incentives, and benefits supporting physical, emotional, and financial wellbeing.
• Focus on sustainable solutions, safety, inclusion, professional development, and career growth.
• Equal opportunity workplace with reasonable accommodations available during the hiring process.

Hiring process

• Applications must be submitted through the Applicant Tracking System; unsolicited resumes from recruiters, employment agencies, and staffing firms are not accepted.
• Reasonable accommodation requests during the hiring process may be sent to careers@univarsolutions.com.