Sr. Manager, Business Resilience — Response Operations (Cybersecurity)

Location: Remote within the United States or Canada; schedule aligned with Pacific Time business hours. The role includes designated on-call shifts with evenings, weekends, and holidays when on shift, plus an always-on readiness expectation.

Base salary: $130,000–$205,000 per year for U.S. candidates; $135,000–$205,000 CAD per year for Canadian-based employment, plus applicable variable compensation, equity, and benefits.

Company

CrowdStrike is a cybersecurity company providing an AI-native platform that protects organizations and processes nearly 3 trillion events per day through large-scale distributed systems.

What you will do

• Own the enterprise crisis response strategy, standards, roadmap, governance, plans, playbooks, activation processes, and operating cadences.
• Participate in the crisis team on-call rotation and assume Incident Commander responsibilities during coverage gaps, surges, or escalations.
• Coordinate crisis team roles, escalation paths, continuity support, customer-impact considerations, and handoffs across significant events.
• Produce accurate situation reports, executive briefings, after-action reviews, and other decision-grade response artifacts.
• Design and facilitate exercises and training, lead after-action reviews, and drive corrective actions and readiness improvements through closure.
• Hire, develop, and coach the Response Operations team while partnering with resilience, risk, security, communications, and customer-response functions.

Requirements

• Experience in a technology, SaaS, cloud, or security-product environment; security SaaS experience is strongly preferred.
• Willingness to take designated on-call shifts, including evenings, weekends, and holidays when scheduled, and remain reachable for significant events outside the shift.
• Experience owning a corporate crisis management, incident management, or business resilience program with recurring deliverables and multiple stakeholder dependencies.
• Experience serving as or directly supporting an Incident Commander or response lead, with the ability to assume the IC role during activations.
• Experience building and leading a team, including hiring, performance management, and coaching.
• Executive-ready writing and briefing skills, with the ability to influence senior stakeholders in sensitive, high-stakes situations.
• 12+ years in crisis or incident management, business resilience, or technology operations leadership, including significant experience in a SaaS or technology product environment; flexibility is possible based on experience and potential.
• Bachelor’s degree or equivalent practical experience.
• Proven use of AI technologies to improve decision-making, workflows, efficiency, and business outcomes.
• The role must be corporate and technology-product focused; public-sector or first-responder emergency management, physical security, and GSOC-only backgrounds do not meet the stated profile.

Nice to have

• Customer-facing incident management experience involving customer escalations, trust and retention, or executive customer communications.
• Experience managing managers or senior specialists.
• Experience with crisis management software platforms and collaboration tools.
• Knowledge of ISO 22301 and related resilience standards.
• Familiarity with NIMS or the Incident Command System adapted for corporate use.
• Business continuity or resilience certifications such as CBCP, MBCI, or CEM.
• Experience developing customer-facing incident communications.

Culture & Benefits

• Remote work across the United States and Canada with flexibility and autonomy, subject to Pacific Time collaboration requirements.
• Health and wellness programs, competitive vacation and holidays, paid parental and adoption leave, and professional development opportunities.
• Eligibility for bonuses, equity grants, and a comprehensive benefits package including health insurance and 401(k) for U.S. employees.
• Employee networks, geographic neighborhood groups, volunteer opportunities, and a global workplace recognized as Great Place to Work Certified.
• Canadian employment requires maintaining legal entitlement to work in Canada and may include criminal record, credit, and/or reference checks.