Principal Analyst, Retention Analytics

Location: Hybrid in New York City, NY or Bethesda, MD, United States

Annual salary: $146,575–$229,600

Company

hirify.global is a large United States auto insurer and a member of the Berkshire Hathaway family of companies.

What you will do

• Partner with Retention Marketing leadership and own the retention measurement and insights agenda.
• Measure incremental retention, cancellation, and policies-in-force impact across email, direct mail, digital, in-app, and renewal communications.
• Lead holdout, test-and-control, and quasi-experimental analyses, including complex causal questions and communications without direct response actions.
• Build forecasts, business cases, retention scorecards, KPI frameworks, and recurring lifecycle measurement.
• Connect retention results with customer lifetime value, combined ratio, bundling, and multi-line relationships.
• Automate reporting, establish quality and data-governance standards, and present executive-ready recommendations to senior leaders.

Requirements

• Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Economics, Data Analytics, Data Science, Computer Science, or similar.
• 7+ years of experience in marketing analytics, customer analytics, or a closely related role, including leading measurement and insight work for retention, lifecycle, or CRM programs.
• Experience in a renewal- or subscription-based business such as insurance, financial services, banking, telecom, or SaaS, where retention is central to the business model.
• Expert SQL skills with deep query optimization knowledge, plus working proficiency in Python or R for analysis and workflow automation.
• Expertise in BI tools, with Power BI strongly preferred, and ability to adapt to new tools and platforms.
• Recent hands-on experience designing and reading test-and-control or holdout measurements; oversight-only experience is insufficient.
• Deep expertise in advanced segmentation, scenario modeling, business case development, and experimental and quasi-experimental measurement design.
• Proven ability to present to senior leadership and influence strategic decisions with analytical insight.

Nice to have

• Experience coaching and developing other analysts.
• Property and Casualty insurance experience.
• Advanced degree such as an MS or MBA in a quantitative or analytical field.
• Hands-on churn or retention modeling, including propensity models and survival analysis, and causal inference methods such as matched comparisons and difference-in-differences.
• Experience with BigQuery and/or Snowflake.
• Experience shaping data governance, metric definitions, or analytics-team tool selection.
• Experience using AI tools to improve research, summarization, analysis, documentation, and automation.

Culture & Benefits

• Collaborative and inclusive culture focused on shared success, innovation, and integrity.
• Personalized development programs, mentorship, and certification assistance.
• Competitive pay, benefits, and flexibility supporting employee well-being and future planning.
• hirify.global will not sponsor a new applicant for employment authorization for this position.