IT Support Analyst (IAM)

Location: Remote; U.S. employment context

Salary: $65,000–$75,000 per year, plus eligibility for an annual discretionary bonus

Company

hirify.global is a physician-led and physician-owned U.S. radiology practice serving hospitals and healthcare facilities nationwide through affiliated practices.

What you will do

• Support identity and access management operations, including user provisioning, access changes, and deprovisioning.
• Resolve end-user issues involving authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), password resets, and identity services.
• Manage IAM incidents and service requests in ServiceNow, escalating complex issues and maintaining accurate documentation.
• Support access reviews, audits, compliance initiatives, and role-based access controls.
• Collaborate with IAM, IT, and business teams to improve processes and deliver secure, reliable access services.

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Information Systems, or a related field is preferred, or equivalent professional experience.
• One to three years of experience in IT support, IAM operations, service desk, systems administration, or enterprise user access management.
• Experience with Okta, Active Directory, Microsoft Entra ID, ServiceNow, and identity management concepts including SSO, MFA, and role-based access control.
• Strong troubleshooting skills for authentication and access issues, with adherence to security and compliance standards.
• Excellent customer service, communication, organizational, and problem-solving skills, with strong attention to detail and the ability to manage multiple priorities.

Culture & Benefits

• Full-time remote role requiring at least 30 hours per week, with flexible remote schedules.
• Competitive benefits eligibility beginning the month after hire, including tiered options.
• Generous paid time off plans, paid holidays, health and wellness coverage, 401(k) benefits, family planning support, and telehealth.
• Compensation reviews and career growth opportunities.
• Inclusive, safe, and welcoming workplace committed to equal opportunity and equitable access to resources.