Sr. Director, Marketing Operations & Global Consumer Care

Location: Hybrid in Ewing, New Jersey, USA; in-person attendance required on Tuesdays, Wednesdays, and Thursdays, with remote work available on Mondays and Fridays.

Base salary: $200,600–$285,700 annually, plus bonus eligibility.

Company

Church & Dwight develops consumer products and operates a multi-brand portfolio with a culture focused on collaboration, accountability, innovation, and measurable impact.

What you will do

• Lead the enterprise Marketing Operations strategy, roadmap, organization, operating model, and governance across six Strategic Business Units.
• Establish planning cadences, decision gates, launch calendars, scorecards, service levels, escalation protocols, and accountability for marketing execution.
• Integrate brand planning and campaign delivery while improving intake, prioritization, briefing, resource planning, quality assurance, launch readiness, and post-launch evaluation.
• Define KPI standards and measurement plans; improve budget, forecast, non-working spend, agency fee, and marketing ROI discipline.
• Own commercial governance for creative, brand strategy, and public relations agencies, including sourcing, RFPs, negotiations, scopes, rates, renewals, and performance.
• Lead marketing technology, workflow, automation, analytics, AI enablement, Global Consumer Care, team development, and change adoption.

Requirements

• Bachelor’s degree required; MBA preferred.
• 15+ years of progressive leadership experience in Marketing, Brand Management, Marketing Operations, Consumer Care/Customer Experience, or a related discipline, including significant enterprise responsibility.
• Success building or transforming Marketing Operations, marketing enablement, commercial excellence, or a comparable enterprise function.
• Significant experience in CPG, consumer products, or another complex multi-brand environment, with strong brand management and integrated execution expertise.
• Ability to establish governance, influence senior stakeholders, and drive accountability in a matrixed organization.
• Deep experience in planning, campaign operations, measurement, budget governance, executive reporting, and agency commercial management.
• Experience leading Consumer Care or a related consumer-facing operation and technology-enabled workflow or AI transformation.
• Strong financial acumen, executive communication, influence, change leadership, and executive presence.
• Enterprise-minded, commercially grounded, execution-focused, accountable, pragmatic, data-informed, and effective at building structure from ambiguity.

Culture & Benefits

• Hybrid schedule with three required in-person days and two remote-work days each week.
• Medical, dental, vision, basic life insurance, paid vacation and sick time, and paid parental leave for eligible U.S. employees and dependents.
• Paid holidays, floating holidays, and vacation days beginning in the first year, depending on hire date.
• 401(k) retirement plan with company match and profit-sharing, plus a discounted employee stock purchase plan.
• Opportunity to lead a high-performing team and influence a complex, matrixed organization across marketing, finance, procurement, IT, analytics, and international functions.