Resident Liaison Officer (Property Services)

Location: Social Infrastructure Wrotham, United Kingdom; covering Kent, Surrey and Sussex

Company

hirify.global delivers innovative and sustainable solutions to complex infrastructure needs across the UK.

What you will do

• Act as a visible point of contact for residents and customers.
• Engage residents through newsletters, meetings, visits and open days.
• Explain work processes and communicate project updates and changes.
• Coordinate key handovers with site teams.
• Provide customer aftercare and ensure works are completed satisfactorily.
• Manage expectations between residents, clients and operations teams.

Requirements

• Experience as a Resident Liaison Officer.
• Excellent communication skills and confidence managing difficult situations.
• Ability to work collaboratively with a range of stakeholders.
• Resilience under pressure, with discretion and respect in a public-facing role.
• Experience with a contractor or in a client-side resident liaison or community engagement role.

Nice to have

• Experience in planned or reactive maintenance or asset management.

Culture & Benefits

• Full-time position in a dynamic and diverse work environment.
• Competitive salary and benefits package.
• Career progression opportunities aligned with company growth.
• Immediate interview for qualified candidates.