Customer Experience Manager

Location: London, England, United Kingdom; office-based 5 days per week. Limited corporate travel to remote offices, business meetings, and events may be required.

Company

hirify.global, a Morningstar company, provides financial data and supports clients through marketing, sales, and customer success programs.

What you will do

• Manage and support the global client event strategy, focusing on EMEA events that enable in-person Commercial team interactions and support growth and retention.
• Coordinate end-to-end event planning, including venues, catering, signage, shipping, swag, documentation, printing, and giveaways.
• Support Commercial enablement before, during, and after events, including client follow-up and next-best-action coordination.
• Oversee the Sendoso client gifting platform, including campaign and inventory management.
• Support the global conference strategy and participate in company or team initiatives as requested.
• Collaborate with Commercial, Go to Market, Product Marketing, Enablement, Marketing Operations, Creative, and external partners.

Requirements

• Bachelor’s degree.
• 5+ years of relevant professional experience in Marketing and Events Management.
• Authorization to work in the United Kingdom without current or future visa sponsorship.
• Ability to collaborate productively across diverse teams in rapidly changing conditions.
• Ability to manage multiple projects and priorities simultaneously with strong attention to detail and deadline discipline.
• Excellent written and oral communication skills.
• Ability to travel approximately 1–3 times per year.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel, and ability to learn new systems and software.

Nice to have

• Experience with Marketo, Salesforce.com, Splash, Microsoft Teams, Asana, or similar marketing programs.
• Experience with automation software and project planning tools.

Culture & Benefits

• In-person collaboration in a standard office setting; PC and phone use is required throughout the day.
• Private medical insurance, dental scheme, medical wellness incentives, life cover, and income protection.
• Minimum 25 days of annual leave, volunteer days, paid parental leave, and a paid sabbatical after four years.
• Education subsidies, training programs, employee resource groups, company-wide events, and quarterly team-building events.
• 10% pension contribution, shared ownership employee stock program, transportation stipend, and employee referral bonus program.