Bilingual Member Support Expert (AI)

Location: Hybrid in Toronto, Ontario, with approximately four days per week in person; candidates must be able to work from Toronto or relocate here.

Company

hirify.global builds a prevention insurance platform integrating insurance, prevention, and care into one user experience, serving more than 1M members and partnering with 40K+ companies.

What you will do

• Provide timely, transparent, and empowering support to hirify.global members and business customers.
• Build expertise in healthcare systems and hirify.global products, help members maximize their coverage, and support new company onboardings.
• Adapt Care processes from France, Spain, and Belgium to the Canadian context and create new processes from scratch.
• Collaborate with Product, Operations, Sales, and Insurance on strategic and cross-functional improvements.
• Contribute to hiring and optionally mentor other Care team members.

Requirements

• 3+ years of relevant experience.
• Genuine passion for member support and problem-solving, with excellent communication and organizational skills.
• Ability to simplify complex topics and demonstrate empathy, initiative, adaptability, and sound judgment.
• Fluent written and spoken English and French required.
• Comfort with technology and multi-channel support, including enthusiastic use of AI to structure information, speed up repetitive tasks, improve response quality, and identify process-efficiency opportunities.
• Ability to work independently, manage multiple priorities, and adapt quickly in a dynamic, fast-growing environment.
• Constructive, growth-oriented mindset.
• Experience mentoring or leading others, or interest in developing these skills.

Nice to have

• Knowledge of the Canadian healthcare system.
• Experience in Operations, Project Management, Product, or Account Management.

Culture & Benefits

• Full-time role with a high degree of autonomy in a small Care team.
• Six weeks of vacation and flexible working hours.
• Comprehensive health insurance fully covered by hirify.global for employees and their families.
• Toronto office with lunch allowance, coffee, snacks, high-quality equipment, and a fully reimbursed TTC monthly pass.
• 4% employer matching through the Group RRSP program, learning and development opportunities, and extended parental leave.
• Competitive salary, equity, and comprehensive benefits.