Billing Support Specialist (SaaS)

Location: Montreal, Quebec; hybrid schedule with 3 days per week in the office.

Company

hirify.global provides a cloud commerce platform for retail, hospitality, and golf businesses, supporting online and physical operations, multichannel sales, payments, and financial solutions.

What you will do

• Resolve billing and subscription inquiries from customers and internal teams.
• Review, consolidate, and reconcile orders, contracts, invoices, and payments.
• Handle terminations, outstanding payment inquiries, account updates, and hardware return coordination.
• Document and track customer interactions in CRM systems, including Salesforce and Zendesk.
• Collaborate with Sales, Finance, Support, and management to resolve issues and improve customer experience.
• Meet SLAs, follow established processes, and flag recurring issues, bugs, and inefficiencies.

Requirements

• Experience in an administrative, billing, or support role.
• Strong organizational and time management skills.
• High attention to detail and accuracy.
• Problem-solving mindset and ability to follow structured processes.
• Strong communication skills in English.

Nice to have

• Experience with Salesforce and Zendesk.
• Familiarity with SaaS or subscription-based environments.
• Additional languages.
• Interest in technology, retail, or hospitality industries.

Culture & Benefits

• Flexible work environment with a hybrid schedule and remote work policies.
• Flexible paid time off, pension contributions, equity options, and enhanced parental leave.
• Training opportunities, global mobility, health and wellness credit, and a computer purchase program.
• Inclusive workplace with employee-led interest groups, networks, social committees, volunteer time, and sponsored sports teams.
• Criminal convictions must be disclosed, and criminal record checks are part of the hiring process.

Hiring process

• Apply directly; unsolicited agency resumes are not accepted unless the agency has been engaged in writing for this vacancy.
• Accommodations are available on request for candidates participating in the selection process.