Customer Experience Associate

Location: Onsite in YVR - Delta, BC, Canada, Monday through Friday, 8:30am–5:30pm

Salary: $60,000–$70,000 CAD annually, plus annual bonus and equity

Company

hirify.global provides commerce-enablement technology and high-volume fulfillment services, including fulfillment, warehousing, transportation, OMS, pre- and post-purchase, and WMS platforms for DTC and B2B brands.

What you will do

• Respond to client inquiries across Salesforce, email, Slack, and other channels within established response, resolution, and CSAT expectations.
• Acknowledge, triage, and manage client cases from intake through resolution.
• Document, categorize, and update cases accurately in Salesforce while following established SOPs and workflows.
• Resolve standard and well-defined client issues, escalating complex or unclear cases to senior team members.
• Partner with internal teams, provide consistent client updates, and flag unclear or missing processes to leadership.
• Build knowledge of systems, workflows, and client needs while incorporating feedback and progressing toward independent management of complex cases.

Requirements

• 2 years of experience in customer support, client experience, or a related field.
• Comfort working across multiple tools and systems.

Nice to have

• Experience in a fast-paced, client-facing, or supply chain environment.
• Familiarity with CRM or ticketing systems.

Culture & Benefits

• Onsite work Monday through Friday from 8:30am to 5:30pm.
• Annual bonus and equity in addition to base pay.
• Professional, positive, and accountable team environment.