Bilingual Customer Care Specialist

Location: Remote, Ontario, Canada

Compensation: CAD 45,000–77,000 annually.

Company

hirify.global provides software and data-driven solutions for fitness businesses, supporting clubs, coaches, members, and franchise health clubs worldwide.

What you will do

• Provide clear customer support through email, live chat, and phone using Zendesk.
• Own customer issues from initial contact through resolution and communicate solutions effectively.
• Identify potential technical issues, report them to the Product team, and work proactively with customers to resolve problems.
• Create and maintain knowledge-base articles and saved replies.
• Demonstrate product capabilities and collaborate with Product Management to identify valuable new features.
• Maintain and update customer details in the CRM.

Requirements

• At least 1 year of experience in a fast-paced, customer-facing role.
• Bilingual proficiency in English and Spanish.
• Excellent customer relationship management skills and strong empathy for customer challenges and pain points.
• Team-player mentality, strong work ethic, and the ability to thrive in a fast-paced, challenging environment.
• AI literacy, curiosity, and a growth mindset with the ability to learn and adapt as AI technologies and business processes evolve.

Culture & Benefits

• Values-focused culture based on Best Life, One Team, and Growth Mindset.
• Open PTO policy and quarterly global Days of Disconnect.
• Parental and pawternity leave.
• Quarterly fitness reimbursement and medical, dental, and vision coverage.
• Employee Assistance Program and Calm App subscription for the employee and up to four dependents over age 16.