Senior Product Manager - Payments (Fintech)

Location: NYC/Jersey City, USA; hybrid with a minimum of three days per week in the office

Company

Matrix is a global technology services and consulting company with over 17,000 employees, delivering technology projects, software solutions, digital transformation, infrastructure, consulting, IT outsourcing, and implementation services.

What you will do

• Own the payments product strategy, roadmap, prioritization, and execution across the platform.
• Lead payment initiatives from discovery and requirements definition through development, testing, launch, and post-launch optimization.
• Improve payment acceptance, conversion, reliability, settlement, reconciliation, refunds, returns, disputes, and customer payment experiences.
• Manage integrations with processors, gateways, banks, payment networks, lockbox providers, MoneyGram, and other fintech partners.
• Partner with Engineering and Architecture on scalable, secure payment workflows, APIs, data flows, integrations, and transaction-processing capabilities.
• Coordinate with Finance, Operations, Support, Compliance, and external partners while analyzing transaction data and operational metrics to prioritize improvements.

Requirements

• 5+ years of Product Management experience with significant ownership of complex software products or platforms.
• Substantial hands-on experience with payment products, payment platforms, or payment-processing ecosystems, including cards, ACH, alternative and cash payments, lockbox processing, digital payments, and payment operations.
• Experience with payment integrations using APIs, webhooks, batch files, or other transaction-processing mechanisms, plus understanding of payment security, fraud, risk, compliance, and controls.
• Strong payments, payment processing, fintech, banking technology, transaction-platform, or payment-focused SaaS experience.
• Ability to lead initiatives from concept through delivery and prioritize customer, business, technical, and operational requirements.
• Strong understanding of the software development lifecycle and experience working with Engineering, QA, Architecture, Design, Finance, Operations, and Compliance.
• Experience creating PRDs, user stories, acceptance criteria, business rules, process flows, and launch plans.
• Proficiency with JIRA and Confluence; experience with Figma or similar product/design collaboration tools.
• Strong analytical, problem-solving, communication, and cross-functional leadership skills, including work with transactional data, payment metrics, reporting, and root-cause analysis.

Nice to have

• Experience with property management software, property technology, rent payments, resident payments, or real estate technology.
• Experience with multiple payment processors, acquiring banks, sponsor banks, gateways, or payment orchestration platforms.
• Familiarity with PCI-related product considerations, NACHA/ACH operating concepts, fraud and risk tooling, and payment compliance requirements.
• Experience modernizing legacy payment platforms or migrating integrations to modern APIs and architectures.
• Experience building B2B2C or multi-tenant SaaS products where payment behavior varies by customer, property, account, or configuration.

Culture & Benefits

• Hybrid work with a strong in-office collaboration expectation and at least three office days per week.
• Additional office presence may be required for planning sessions, product launches, partner meetings, or other business needs.
• Work with a global team on enterprise-scale digital transformation and Microsoft-related technology initiatives.
• Collaborative, inclusive environment focused on innovation, continuous learning, career development, and growth.
• Competitive compensation and benefits.