Technical Support Engineer (Cloud Security)

Location: Ramat Gan, Tel Aviv District, Israel

Company

hirify.global provides a cloud security platform using runtime context and eBPF sensors for cloud posture management, real-time threat protection, and API security.

What you will do

• Troubleshoot and resolve complex technical issues for global customers through Slack, chat, and email.
• Investigate root causes across cloud, Kubernetes, Linux, networking, and databases.
• Escalate well-investigated issues to R&D or Product when needed.
• Build customer relationships and help customers get the most from the platform.
• Document solutions and convert recurring issues into reusable team knowledge.
• Share field insights with R&D and Product to improve the platform.

Requirements

• Technical support experience involving complex customer issues.
• Ability to investigate cloud and Kubernetes environments.
• Knowledge of Linux, networking, and databases.
• Ability to perform root-cause analysis and communicate clear findings to R&D or Product.
• Ability to communicate with global customers through Slack, chat, and email.

Culture & Benefits

• Work with a global Support team of 14 engineers, including five engineers in Israel.
• Collaborate directly with R&D and Product.
• Use customer and field insights to influence product development.
• Continuous learning in a fast-moving cloud and threat landscape.