Technical Support Engineer (Cloud Security)

Location: Tel Aviv, Israel

Company

hirify.global provides a cloud security platform using runtime context and eBPF sensors for cloud posture management, real-time threat protection, and API security.

What you will do

• Troubleshoot and resolve complex technical issues for global customers through Slack, chat, and email.
• Investigate root causes across cloud, Kubernetes, Linux, networking, and databases.
• Escalate well-investigated issues to R&D or Product when needed.
• Build customer relationships and help customers get the most from the platform.
• Document solutions, convert recurring issues into shared knowledge, and bring field insights to R&D and Product.

Requirements

• 3–6 years of hands-on experience in Technical Support, Technical Account Management, or Escalation Engineering at a software or SaaS company, working with global customers; internal IT support does not match this role.
• Strong experience with AWS and Kubernetes.
• Experience with MySQL.
• Solid background in Docker, Linux, and networking.
• Experience with OpenSearch, Grafana, or similar troubleshooting and analysis tools.
• Excellent written and spoken English.
• Strong self-learning ability and independence, together with effective teamwork.

Nice to have

• Experience in cybersecurity, especially cloud security.
• Bachelor’s degree in Engineering or Cyber Security, or equivalent experience.

Culture & Benefits

• Work with a global support team of 14 engineers, including 5 based in Israel.
• Collaborate directly with R&D and Product.
• Continue learning as the product, cloud landscape, and threats evolve rapidly.