Head of Solutions Engineering (Logistics)

Location: Onsite in San Francisco or Chicago, United States

Company

hirify.global is developing software to improve how freight brokers match trucks with jobs across the U.S., replacing slow, manual, and fragmented processes.

What you will do

• Own customer deployments, onboarding, implementations, product rollouts, and steady-state adoption from contract signature through ongoing use.
• Run key implementations, scope commitments, set customer expectations, and translate customer needs into clear, realistic engineering requirements.
• Define integration approaches with customers and partners, configure workflows and agents, and identify when one-off solutions should become product features.
• Partner with Product and Engineering to reduce custom-build effort, enable customers, and create self-service documentation and training.
• Build a project management system across Product, Customer Success, and Engineering, including ownership of escalations between Engineering and Customer Success.
• Manage and develop the deployment team, beginning with the deployment strategist.

Requirements

• Experience owning implementation, solutions, or another technical customer-facing delivery role at B2B software companies.
• Experience managing technical customer relationships at a level that enables coaching others, with a track record trusted by engineers.
• Technical ability to learn a complex product, configure workflows, read integrations, and ask engineers effective questions.
• Strong business and operational judgment, including understanding customer margins and identifying issues before they become problems.
• Excellent written and verbal communication.
• High ownership and a hands-on approach, with a preference for executing the first version rather than only creating a plan.

Culture & Benefits

• Top-tier cash and equity compensation targeted above the 75th percentile for companies that have raised a similar amount of capital.
• Competitive medical, dental, and vision benefits.
• Fully covered lunches and dinners.
• Opportunity to learn quickly, grow rapidly, and be rewarded for contributions.