Forward Deployed Engineer, Enterprise (AI)

Location: Barcelona, Spain; hybrid setup with 3 days per week at the Poblenou office and 2 days remote. The role leads enterprise deployments for banks and large lenders in Spain.

Company

hirify.global builds voice and multichannel AI agents for debt collection, serving banks and lenders through a platform covering voice, messaging, email, and SMS.

What you will do

• Own end-to-end delivery of enterprise AI agent builds from POC scoping through implementation, evaluation, and production launch.
• Define operating procedures, guardrails, escalations, contact strategies, payment flows, and agent behavior with customer stakeholders.
• Design prompts and agent logic for identification, negotiation, and payment conversations across languages and channels.
• Build evaluation and simulation harnesses, regression tests, and integrations with core banking, collections, data, and telephony systems.
• Analyze transcripts, traces, logs, SQL, dashboards, and production funnels to diagnose failures and improve agent performance.
• Support technical discovery and demos, create reusable deployment playbooks, and help train newer Forward Deployed Engineers.

Requirements

• 5+ years in a technical customer-facing role such as forward deployed engineering, solutions engineering, implementation engineering, technical consulting, or technical product management.
• Ability to write code and SQL, work with APIs, and build end-to-end integrations.
• Hands-on experience building with LLMs, including prompting, evaluations, guardrails, harnesses, and tool use.
• Experience delivering production systems for enterprise customers requiring structured testing and iteration.
• Ability to explain technical decisions to senior stakeholders and turn requirements into delivery plans.
• Comfort working in fast-moving, ambiguous environments where the solution is shaped as well as built.
• Native-level Spanish and fluent English required.

Nice to have

• Experience in banking, lending, collections, or regulated customer communications.
• Voice AI or telephony experience.
• Computer Science, Engineering, or Math degree, or equivalent experience.

Culture & Benefits

• Hybrid and flexible work with 3 office days and 2 remote days by default.
• Stock options and the opportunity to contribute during the startup journey.
• Continuous development through training, knowledge sharing, and startup ecosystem exposure.
• Daily meals with 50% of each order covered, plus flexible compensation for transport and restaurants through Cobee.
• 50% of a Panot e-bike subscription covered for commuting.

Hiring process

• First interview with a future teammate, followed by a technical deep dive with the Hiring Manager and potentially another team member.
• Practical tech assessment or business case, followed by a conversation with the founders.