Implementation Manager (AI)

Location: Munich, Germany; office-centric hybrid schedule with standard in-office days on Monday, Tuesday, and Thursday. Working from home on Wednesdays is generally available; Friday flexibility depends on the work and partner teams.

Salary: €104,000–€132,000 estimated annual base salary, plus possible equity, sales incentive pay for applicable roles, and benefits.

Company

Asana provides a platform for human and AI collaboration used by teams worldwide to achieve important goals.

What you will do

• Lead structured onboarding and deployment engagements with Customer Success, Sales, Solutions, and R&D to drive Asana AI adoption.
• Align enterprise stakeholders on platform setup, workflow priorities, success metrics, milestones, and risk mitigation.
• Guide customers through workflow discovery, process mapping, configuration, user acceptance testing, training, and launch.
• Coordinate workflow owners, IT, business stakeholders, and executive sponsors across time-bound implementations.
• Develop implementation documentation, adoption roadmaps, expansion recommendations, and repeatable delivery frameworks.
• Monitor workflow performance and adoption metrics, conduct customer check-ins, and surface expansion opportunities.

Requirements

• Curiosity about AI tools and emerging technologies and willingness to use them to improve productivity, collaboration, or decision-making.
• Customer-facing implementation or consulting experience leading structured onboarding or deployment engagements in a SaaS company or consulting firm.
• Experience deploying enterprise AI tools, AI-powered workflows, agent orchestration, or platform implementations involving data governance.
• Experience guiding customers through AI change management, building confidence, and managing user-adoption friction empathetically.
• Track record of managing multiple enterprise workstreams and executive stakeholders while maintaining timeline and milestone accountability.
• Strong facilitation skills and ability to translate complex customer feedback into platform configurations and long-term adoption plans.
• Ability to act decisively in ambiguous environments, make sound decisions with incomplete data, and establish operational momentum.
• Clear, structured communication skills for translating complex technical workflows into actionable future states for executive sponsors, workflow owners, and cross-functional teams.

Culture & Benefits

• Office-centric culture supported by selected hybrid-work options.
• Mental health, wellness, and fitness benefits.
• Career coaching and support, inclusive family-building benefits, and long-term savings or retirement plans.
• In-office culinary options accommodating dietary preferences.
• Inclusive workplace focused on varied backgrounds, perspectives, skills, respect, and belonging.