Support Delivery Manager (Keystone)

Location: Hybrid, with in-office and/or in-person expectations; available locations are Schiphol-Rijk, Netherlands; Munich, Germany; Cork, Ireland; or Düsseldorf, Germany.

Company

hirify.global delivers enterprise data infrastructure, unified storage, integrated data services, and cloud solutions across Google Cloud, AWS, and Microsoft Azure.

What you will do

• Own the relationship between hirify.global Keystone, customers, and key stakeholders, conducting regular subscription health and management reviews.
• Coordinate customer requests with internal hirify.global groups and facilitate subscription expansions, modifications, and renewals.
• Monitor customer environments, capacity trends, forecasting, planning, maintenance, incidents, billing, and future service needs.
• Manage technical escalations by collaborating with Program and Engineering teams, tracking cases, and driving timely resolution.
• Support deployments, decommissioning, refresh initiatives, and subscription relocation activities.
• Document customer feedback, maintain accurate subscription records, and proactively improve customer satisfaction and retention.

Requirements

• Minimum 8 years of related experience, preferably in customer support or account management within a high-tech service business.
• Experience building relationships with key customers, advocacy groups, institutions, and influencers while serving as an expert resource.
• Experience helping customers plan and maximize subscription services and mobilizing internal staff to meet customer satisfaction targets.
• Experience managing technical issue escalations through resolution.
• Experience with high-tech customer subscription billing and invoicing.
• Experience delivering customer presentations and weekly, monthly, or quarterly reporting.
• Experience maintaining accurate customer database records.

Nice to have

• Familiarity with the storage market and storage solutions.
• Bachelor's degree.

Culture & Benefits

• Hybrid working environment with some level of in-office and/or in-person expectations.
• Flexibility to balance professional and personal commitments.
• Culture focused on initiative, ownership, impact, collaboration, inclusion, and problem solving.
• Applications are reviewed only when submitted through the hirify.global company website; emailing employees, recruiters, or Human Resources does not influence the application.

Hiring process

• Some hiring stages may use AI-assisted tools for candidate identification, matching, and initial screening, with human review remaining part of the process.
• Candidates may request an alternative selection process by emailing a resume and job ID to careers@hirify.global.com with “Data Privacy Request” in the subject line.