Portuguese Technical Support Specialist

Location: Remote, United States

Salary: $18–$21 per hour

Company

Develops intuitive education and personal development products, including Canvas, a learning management system.

What you will do

• Handle support tickets from administrators, faculty, staff, and student end-users through a web-based ticketing system, phone, and live chat.
• Validate reported issues, answer how-to questions, and resolve issues supported through the Canvas user interface.
• Replicate, troubleshoot, and describe simple bugs.
• Maintain thorough records of actions taken in the ticketing system and provide timely user updates.
• Escalate issues that cannot be resolved at the L1 level to the L2 Support team and assist with support-process documentation when assigned.

Requirements

• Fluent Portuguese reading, writing, and speaking skills.
• Strong technical, troubleshooting, analytical, critical-thinking, and problem-solving skills.
• Ability to work independently in a fast-paced, agile environment and adapt readily to change.
• Strong written and verbal communication skills and the ability to communicate positively and professionally with clients.
• Ability to work proactively, think quickly, and provide dependable support.

Culture & Benefits

• Part-time remote work.
• Flexible collaboration arrangements vary by role, team, and location.
• Time off, including local holidays and an annual late-December recharge period, subject to departmental needs.
• Wellness programs, mental health support, learning resources, professional development tools, and tuition reimbursement.
• Background checks and identity verification are required; candidates may need to verify their legal name, physical location, contact number, and residential address.