Senior Manager, Center of Excellence

Location: US-REMOTE; remote role.

Company

hirify.global creates software products that support learning, education, personal development, and meaningful relationships.

What you will do

• Partner with the Director to build the Center of Excellence operating model, including roles, ownership, intake, workflows, handoffs, escalation paths, and service expectations.
• Lead daily Salesforce review of quotes and contracts, audit active contract data, prioritize remediation, manage SLAs, and maintain playbooks, SOPs, and validation checklists.
• Translate quote-to-cash policies into enforceable standards for opportunity types, contract structures, co-terming, bundling, and approvals; address non-compliance and recurring root causes.
• Support the migration from Salesforce CPQ to Agentforce Revenue Management, including business logic, requirements, test scenarios, user acceptance testing, data cleanup, rollout, training, and post-launch issue triage.
• Manage contract specialists and analysts through daily prioritization, coaching, one-on-ones, performance feedback, development plans, hiring, onboarding, and training.
• Act as the operational contact for Sales, Renewals, Revenue Operations, Deal Desk, Enterprise Systems, Legal, Finance, and Accounting, and report compliance and remediation progress.

Requirements

• 6+ years of experience in Revenue Operations, Sales Operations, Deal Desk, Order Management, or Data Governance within B2B SaaS.
• 3+ years of people management experience, including directing daily work, coaching, and supporting career development.
• Hands-on Salesforce experience covering CPQ, opportunities, quotes, contracts, and subscription data.
• Strong understanding of SaaS subscription models, multi-product bundling, contract structure, co-terming, amendments, renewals, and usage-based contracts.
• Experience building or running a team, process, or function from the ground up, including defining roles and workflows.
• Experience enforcing policy with field teams while maintaining strong working relationships.
• Experience participating in a CPQ or quote-to-cash implementation, including requirements definition and user acceptance testing.
• Strong analytical, problem-solving, written, and verbal communication skills, including the ability to hold firm on standards with sales leaders.
• Bachelor's degree in Business, Finance, Operations, Computer Science, or a related field, or equivalent professional experience.

Nice to have

• Experience with Salesforce Revenue Cloud, Revenue Lifecycle Management, or a migration from CPQ to Revenue Cloud.
• Experience in EdTech or education software.
• Background in billing, revenue accounting, or bookings where data accuracy supports financial reporting.
• Experience building SOPs, playbooks, and training for operations teams.
• Hands-on experience with Salesforce reports, dashboards, and validation rules.
• Familiarity with process automation tools and identifying automation opportunities.

Culture & Benefits

• Flexible remote, hybrid, and in-office collaboration models vary by role, team, and location.
• Competitive compensation and an ownership program for full-time employees.
• Generous time off, local holidays, and an annual late-December recharge period based on departmental needs.
• Wellness programs, mental health support, learning resources, professional development tools, and tuition reimbursement.
• Inclusive culture with employee recognition and the technology and tools needed for the role.

Hiring process

• All employees must pass a background check.
• Candidates may be required to verify their legal name, current physical location, contact number, and residential address in accordance with local privacy laws.
• Misrepresentation of personal or professional information results in disqualification.