Key Client Manager (Supply Chain)

Location: Remote, United States

Company

hirify.global provides an integrated global supply chain network for end-to-end supply chain visibility and management.

What you will do

• Manage a portfolio of top-tier enterprise customers, owning renewals, retention, expansion, and existing-customer sales quotas.
• Build executive, technical, and operational relationships and develop joint success plans tied to customer goals and measurable outcomes.
• Identify optimization, adoption, and expansion opportunities while proactively managing customer health and churn risk in ChurnZero.
• Resolve complex customer challenges, lead negotiations and executive business reviews, and coordinate with Product, Support, Professional Services, and Leadership.
• Maintain accurate CRM records, pipeline updates, and follow-up activities.
• Contribute to strategic initiatives and use approved AI tools and automation to improve customer and operational workflows.

Requirements

• Bachelor's degree in Business or equivalent experience.
• 10+ years of Account Management or Customer Success experience managing existing customers.
• 3+ years managing enterprise or top-tier accounts with a strong focus on retention and growth.
• Proven overperformance against retention, renewal, and upsell quotas.
• Strong technical aptitude for complex integration environments and SaaS ecosystems.
• Confidence communicating with executive-level customer stakeholders, with exceptional listening, relationship-building, and problem-solving skills.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Willingness to work extended hours as needed to support enterprise customer demands.

Nice to have

• Working knowledge of EDI or supply chain solutions.

Culture & Benefits

• Remote-first and casual work environment.
• 401(k) with a 3.5% company match, vested after 2 years.
• 20 PTO days, one birthday day off, three summer days, one volunteer day, and 11 company holidays.
• Medical, dental, vision, life, and other health insurance plans.
• Paid parental leave and wellness reimbursement program.