Credit Specialist, Credit Services - Bilingual

Location: Remote within Canada, with occasional on-site attendance at Mont-1155 Rene Levesque 7th, Montréal, QC. Full-time schedule must remain flexible for processing center hours, Monday to Saturday from 8:00 am to 8:00 pm.

Employment: Temporary, fixed-term; 37.5 hours per week.

Company

hirify.global is a relationship-oriented bank focused on helping clients through modern banking services.

What you will do

• Provide guidance and support to hirify.global partners, including Cards Call Centre and Banking Centres, on complex credit issues.
• Communicate directly with clients to obtain, clarify, and verify information needed to move applications forward.
• Deliver clear, knowledgeable communications and positive client experiences.
• Take ownership of customer issues and resolve them completely at the first point of contact.
• Recommend solutions and match customer needs with appropriate products and services.
• Navigate multiple software applications and dual monitors while following hirify.global policies and procedures.

Requirements

• Extensive experience in a credit-lending environment.
• Fluent French and English required to support business operations outside Quebec, Canada.
• Strong client engagement, communication, relationship-building, and customer-service skills.
• Ability to identify root causes, generate solutions, decide on a course of action, and remain accountable for decisions.
• Ability to adapt positively to change and demonstrate resilience.
• Computer proficiency, including working with multiple software applications and dual monitors.
• Must be legally eligible to work in Canada and hold a valid work or study permit where applicable.

Culture & Benefits

• Remote work is available for all activities, with occasional on-site attendance.
• Competitive compensation and banking benefits, subject to program terms and conditions.
• Wellbeing support, employee and family assistance programs, and a social recognition program.
• Accessible candidate experience and accommodation support.
• Inclusive environment focused on belonging, personal growth, and meaningful client impact.

Hiring process

• May include an attribute-based assessment and skills tests, including simulation or French proficiency testing.
• Artificial intelligence tools may be used during recruitment.