Intern- Customer Success (AI/Robotics)

Location: USA Wilmington, MA - HQ. The internship is based at company headquarters and may require travel 1–2 times to client locations; a valid driver’s license and the ability to drive and/or fly to client locations and company HQ are required.

Salary: $25.00–$32.45 per hour. Benefits may include medical, dental, vision, disability, 401K, PTO and other benefits.

Company

hirify.global develops AI-powered robotic and software platforms for warehouse automation and supply chain operations.

What you will do

• Analyze large data sets to identify opportunities to improve automated system performance at customer sites and across the network.
• Support troubleshooting and root-cause analysis for system performance issues.
• Collaborate with engineering, operations and technology partners on performance improvement plans.
• Contribute to improvement efforts involving automated inbound, automated outbound, lift systems and related areas.
• Build, track and interpret KPIs and operating metrics for people, processes and systems.
• Help develop and maintain AI-enabled dashboards and participate in cross-functional initiatives that improve customer outcomes.

Requirements

• Currently pursuing a bachelor’s degree in industrial engineering, business, data analytics, engineering or a related field.
• Strong analytical skills and the ability to accurately handle and interpret large data sets with attention to detail.
• Familiarity with Microsoft Excel.
• Strong communication and listening skills, with the ability to build effective working relationships.
• Collaborative, customer-focused approach to teamwork.
• Proactive, solution-focused mindset and interest in using data to identify and address issues.
• Valid driver’s license and ability to drive and/or fly to client locations and company headquarters.

Nice to have

• Exposure to Python and SQL.

Culture & Benefits

• Summer internship running from May through August 2027.
• Mentorship, professional development, networking and internship community events.
• Transportation and housing benefits may be available for students who meet relocation requirements.
• Business travel expenses are reimbursed according to program guidelines; a personal credit card may be required during onboarding until a corporate card is issued.
• Benefits may include medical, dental, vision, disability, 401K, PTO and other benefits.