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обновлено 8 дней назад

Client Success Manager (Robotics)

Формат работы

onsite

Тип работы

fulltime

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:

TL;DR

Client Success Manager (Robotics): Managing hospital partnerships and Moxi robot fleets by owning executive relationships, analyzing utilization data, and driving projects that improve site performance with an accent on healthcare operations, adoption, and measurable client value. Focus on diagnosing underperformance, coordinating cross-functional issue resolution, and expanding robotic use cases across hospital territories.

Location: Chicago, IL; field-based with approximately 75% travel. Preference for candidates near a major airport.

Company

Builds AI-enabled service robots that collaborate with people in dynamic healthcare environments.

What you will do

Own executive relationships with hospital partners, including C-suite sponsors, nursing leadership, and operational stakeholders.
Lead leadership check-ins and quarterly business reviews, presenting performance data and documenting decisions and next steps.
Monitor utilization, adoption, and reliability data; diagnose underperformance and measure intervention results.
Manage account workstreams, issue resolution, improvement projects, and use-case activations across multiple hospitals.
Coordinate operations, support, engineering, product, and growth teams to improve site outcomes.
Drive staff training, workflow fit, new use cases, adoption growth, and fleet expansion opportunities.

Requirements

Ability to work effectively in a fast-paced, ambiguous environment with changing priorities.
Strong data fluency with dashboards, spreadsheets, or BI tools.
Executive presence and ability to communicate performance clearly with hospital leaders.
Disciplined project management, including scoping, sequencing, tracking, escalation, and follow-through.
Ownership, creative problem-solving, and conflict-resolution skills.
Ability to travel approximately 75% in a field-based role.

Nice to have

Client-facing account management, customer success, or consulting experience.
Experience owning and improving customer performance metrics.
Experience running executive business reviews and leadership check-ins.
Hospital or healthcare operations experience.
Experience with hardware, robotics, or deployed-technology products.

Culture & Benefits

Mission-driven, venture-backed environment focused on robots that work with human teams.
Opportunity to help shape client success playbooks while the operating model is still developing.
Cross-functional collaboration across operations, support, engineering, product, and growth.

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