Director of Admin Experiences (AI)

Location: US - Foster City, CA; at least 3 days in the office required. Travel required 5–10% of the time.

Salary: $203,800–$326,100 USD per year, potentially including sales incentives; bonus and equity may also apply.

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Define and execute the long-term strategy, roadmap, and vision for administrative experiences across Client Platforms.
• Unify fragmented onboarding, compliance, identity, operational support, reporting, and client administration tools into a role-based administrative ecosystem.
• Partner with Client Support, Operations, Product, Technology, Finance, Risk, Compliance, Legal, and regional support teams to translate operational needs into product priorities.
• Lead governance and product strategy for contract validation, fee schedules, billing enablement, sanctions screening, OFAC compliance, PCI-DSS verification, and identity and access governance.
• Automate onboarding workflows, approvals, data collection, project setup, operational handoffs, and compliance checks while reducing manual coordination and duplicate data entry.
• Expand Universal ID and drive AI-enabled workflow orchestration, intelligent routing, predictive task management, compliance automation, and operational insights.

Requirements

• At least 10 years of work experience with a Bachelor's Degree, or at least 8 years with an advanced degree, or at least 3 years with a PhD.
• Experience defining product vision, goals, strategy, design, customer discovery, execution, and plans for achieving product goals.
• Experience working in Agile frameworks and matrixed organizations, including structuring and managing complex cross-enterprise projects and processes.
• Experience in process or core banking best practices, Digital, Payments, and Financial Services product management.
• Experience launching and managing digital products for issuers, with a deep background in issuing institutions and large card portfolios.
• Experience developing or launching new solutions and managing engagement, UX, and UI transformation.
• Experience leading difficult deal negotiations and managing third-party vendors.
• Superior analytical and problem-solving skills, strong commercial acumen, and the ability to forecast business trends.

Nice to have

• 12 or more years of work experience with a Bachelor's Degree, 8–10 years with an advanced degree, or 6+ years with a PhD.
• Experience recruiting, growing, retaining, and leading technical talent and managing diverse teams with positive records.
• Experience collaborating in global, cross-functional teams.

Culture & Benefits

• Full-time employment in an office setting with work hours varying according to departmental needs.
• At least 3 days per week in the office, with expectations confirmed by the Hiring Manager.
• Benefits may include medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and a wellness program.
• The role may be eligible for bonus and equity.