Client Delivery Leader (Leave Solutions)

Location: Virtual, Illinois, United States of America; occasional travel to physical office locations may be required.

Salary: $100,000–$130,000 per year.

Company

hirify.global provides benefits, health, wealth, wellbeing, navigation, and absence-management solutions that help clients build healthier and more financially secure workforces.

What you will do

• Manage strategy, delivery, and retention for a high-revenue, complex client portfolio.
• Build trusted relationships with client stakeholders, internal teams, brokers, and third-party influencers.
• Partner with Solutions Delivery after sale to ensure a smooth transition from implementation to service and support client readiness.
• Own account health strategies, monitor retention risks, and design and execute client success plans.
• Own end-to-end Leave Service delivery, including client priorities, requirements, operations, and technology.
• Conduct quarterly and annual client business reviews, advise clients on legislative changes, and identify continuous-improvement and expansion opportunities.

Requirements

• 5+ years of direct client or broker relationship management experience, or an equivalent advanced degree.
• Excellent communication, relationship development, negotiation, and issue-resolution skills with C-suite executives and key client or broker contacts.
• Strong analytical skills and the ability to translate data into actionable insights.
• Experience managing pricing and financial models.
• Ability to partner with Sales and Commercial teams to identify expansion opportunities.
• Experience leading innovative client-engagement strategies focused on satisfaction, retention, and expansion.
• Experience in HR services, business management, disability or absence management, and healthcare.
• Applicants must have US work authorization that does not now or in the future require visa sponsorship.

Culture & Benefits

• Flexible working arrangements are considered where possible, with a virtual work setup and occasional office travel.
• Health, dental, and vision coverage begins on Day One.
• Benefits include wellbeing programs, retirement plans with contribution matching, generous time off, and parental leave.
• Continuing education and career-growth opportunities are available.
• Virtual interviews are conducted by video and may require the camera to remain on.
• Employment is contingent on a background check, which may include work, education, criminal, sanctions, credit, drug, and SSN/SIN verification checks depending on the position.