Digital Consumer Experience Strategy & Research Lead

Location: Morristown, New Jersey; US and Puerto Rico residents only

Salary: $133,500.00–$192,833.33 per year

Company

hirify.global is an R&D-driven, AI-powered biopharma company developing medicines and vaccines to improve patients’ lives.

What you will do

• Deliver experience strategy across digital products and services, defining plans, principles, research-based insights, and measurement frameworks.
• Integrate CX strategy into consumer experience and digital development processes, product strategy, rollout, and operations.
• Partner with product, digital, engineering, R&D, corporate, and global business stakeholders to influence decisions and drive organizational change.
• Manage milestones, risks, process efficiency, and resource allocation under tight deadlines.
• Lead, mentor, and empower CX strategy employees and contractors while promoting continuous learning.
• Represent CX strategy across the business and advocate for the user’s point of view.

Requirements

• Bachelor’s degree or equivalent experience in Design, HCI, MBA, or a related field.
• At least 7 years of hands-on CX/UX strategy experience in a large global enterprise, agency, consulting, startup, or scale-up, working with digital products or software design.
• Experience creating, measuring, and refining consumer experience strategy using user research, human factors, customer feedback, and market data.
• Strong analytical skills to synthesize qualitative and quantitative data into key challenges and insights.
• Strategic planning skills based on product roadmaps, team maturity, knowledge gaps, and business priorities.
• Strong business acumen, including understanding of value generation and business modeling.
• Digital product management knowledge, including agile and CX principles.
• Knowledge and practical experience with qualitative and quantitative CX measurement frameworks.
• Strong communication, presentation, stakeholder management, emotional intelligence, international experience, and cultural sensitivity.
• Professional English communication skills are required for candidates outside the USA.

Nice to have

• Master’s degree in a relevant field.
• Pharma or health technology familiarity.

Culture & Benefits

• Supportive, future-focused environment centered on science, innovation, and improving patient outcomes.
• Opportunities for career growth through promotion or lateral moves, including internationally.
• Rewards package and employee benefits, including healthcare, prevention, wellness programs, and at least 14 weeks of gender-neutral parental leave.
• Opportunity to support the modernization and scaling of a global biopharma business.
• Work with teams across science, medicine, and operations to build better systems and enable innovation.