Junior IT Support Specialist (Part-time)

Location: Toronto, in-office, with a flexible hybrid working policy

Annual salary: $48,000–$55,000 CAD on a full-time basis, prorated for part-time hours

Company

hirify.global® is a Growth Invention company operating at the intersection of technology and marketing, delivering brand, media, experience, commerce, CRM, and technology and data services for global clients.

What you will do

• Manage and resolve daily IT support tickets through Jira Service Management, Slack, email, and video conferencing.
• Troubleshoot hardware, software, networking, passwords, and user access issues across company tools.
• Manage user accounts and permissions in Atlassian, Google, Keeper, Slack, and other platforms after training.
• Support employee onboarding and offboarding with local and global people teams.
• Conduct routine audits and maintain documentation for systems, applications, and internal processes.
• Collaborate with the Global IT Team on projects, optimizations, and practical efficiency improvements.

Requirements

• Relevant experience in IT support or a related role, with strong knowledge of IT software and hardware support.
• Experience with Atlassian tools such as Jira and Confluence.
• General knowledge of Windows and macOS, including navigating the UI and troubleshooting common issues.
• Experience with SaaS applications such as Google Workspace, Office 365, Slack, and other cloud-based software.
• Experience managing or participating in projects, prioritizing tasks, and delivering plans on time.
• Excellent written and verbal communication, strong problem-solving skills, and analytical thinking in fast-paced environments.
• Ability to adapt to rapidly changing technologies and environments.
• Familiarity with cybersecurity principles and best practices.
• Ability to document technical processes and create user-friendly guides.

Nice to have

• Experience with Okta, Jamf, and Intune.

Culture & Benefits

• Fixed-term initial 12-month contract with part-time hours of 22.5 per week, ideally spread across five shorter days or three full days.
• Flexible hybrid working policy, with alternating early-finish Fridays.
• Full dental and healthcare coverage, 15 days of paid holiday annually plus public holidays, and birthday leave.
• Mental health resources, enhanced sick pay, an employee assistance programme, and trained Mental Health First Aiders.
• Professional development and wellbeing allowance, internal training, learning opportunities, and a buddy programme.
• Enhanced family-friendly policies and opportunities to support local charities through hirify.global® Cares Month.