Onsite Field Services Technician (Polycom)

Location: Onsite at a client facility in Sudbury, Ontario, Canada. Monday–Friday daytime schedule with 8-hour shifts; on-call work may be requested.

Salary: CAD 45,400–84,200 per year.

Company

hirify.global delivers enterprise technology, software, managed infrastructure, application modernization, and industry-specific solutions to global enterprises and public sector organizations.

What you will do

• Maintain, install, schedule, and refresh Polycom conference room units in the surrounding area.
• Support Android TV boxes installed at client plants, tablets, phones, and related Android functionality.
• Diagnose and resolve complex hardware and software issues escalated through the problem ticket process.
• Coordinate install, move, add, and change activities, including integrated equipment and systems, while meeting service-level requirements.
• Provide technical support for project work, including distributing new personal computers and implementing defined technical activities.
• Document hardware and software systems, train users, monitor team performance, and recommend approved process improvements.

Requirements

• High School diploma or G.E.D. required.
• 2–5 years of IT technical support experience required.
• Experience with recent Windows operating systems, including Windows 10 and 11, preferably in an enterprise environment.
• Experience using Office 365 products, including Word, Excel, PowerPoint, Teams, SharePoint, and Outlook, preferably in an enterprise environment.
• Experience solving computer-related hardware and software problems, including Office 365 and SAP.
• Experience following company escalation policies.
• Strong interpersonal, oral and written communication, organization, analytical, problem-solving, initiative, and prioritization skills.
• Experience with ServiceNow ticketing, networking, basic to complex network troubleshooting, mobile devices on Android and iOS, MDM functionality, mobility device security such as Samsung Knox, Cisco Call Manager, and Microsoft Intune.

Nice to have

• Experience with Polycom video conferencing solutions and support.
• College diploma or university degree in a computer-related field.
• Experience with Lenovo or Dell hardware.
• Current or previous CompTIA A+ certification.
• CompTIA Network+ or CCNA certification.

Culture & Benefits

• Full-time employment with an in-person collaboration model.
• Health, dental, and vision insurance, employee wellness programs, life and disability insurance, and a retirement savings plan.
• Paid holidays and paid time off.
• Inclusive workplace with reasonable accommodation available for qualified candidates.