Senior Customer Service Representative (Medical Technology)

Location: Guildford, Surrey, United Kingdom

Company

hirify.global is an innovation-driven medical technology company developing clinically differentiated solutions for orthopedics and related active-lifestyle applications.

What you will do

• Handle pre-sales and post-sales customer service requests by phone, email, text, chat, and social media.
• Prepare documents and trouble tickets for returns, servicing, and exchanges.
• Update databases and track returned materials, repairs, replacements, sales orders, delivery schedules, and returns inventory.
• Schedule field service repair calls and provide additional company materials as needed.
• Maintain records of returns, schedule changes, product enhancements, product changes, and pricing.
• Resolve return credit problems and ensure service information is accessible through organized documentation.

Requirements

• At least 5 years of experience is typically required.
• Extensive knowledge of the specialized customer service function.
• Ability to handle complex assignments requiring judgment and initiative.
• Ability to independently determine methods and procedures for new assignments.

Culture & Benefits

• Full-time employment with hirify.global.
• Equal employment opportunities and merit-based employment decisions.
• Non-discrimination commitment covering recruitment, hiring, assignments, compensation, training, promotion, and other employment conditions.