Customer Support Executive

Location: Fully remote in the United Kingdom or Spain; Monday–Friday, 3PM–12AM GMT.

Company

hirify.global is a global B2B diamond and gemstone marketplace connecting jewelry retailers with suppliers while improving access, pricing, selection, and supply-chain efficiency.

What you will do

• Answer customer inquiries through live chat, WhatsApp, and email.
• Resolve day-to-day issues involving logistics, orders, and website bugs.
• Ensure fast response and resolution times while prioritizing customer satisfaction.
• Collaborate cross-functionally to identify and address the root causes of customer issues.
• Represent the customer internally and contribute to team and personal KPI improvement.

Requirements

• At least 2 years of experience in online customer support, including live chat and calls.
• Experience with Zendesk.
• Customer-first mindset and full ownership of issues.
• Strong organization and ability to multitask across different platforms.
• Proactive, forward-thinking, and assertive approach.
• Ability to act as the voice of the customer and collaborate effectively across functions.

Nice to have

• Native or full professional proficiency in Spanish or French.

Culture & Benefits

• Six-month fixed-term contract with immediate start.
• Fully remote employment in the United Kingdom or Spain.
• Collaborative, low-hierarchy environment focused on empowerment, continuous learning, and growth.
• Opportunity to contribute during a high-growth, scale-up phase and take ownership of projects.
• Equal-opportunity workplace committed to diversity; visa sponsorship is not available.

Hiring process

• Submit a CV and application in English.
• This is a full-time, fixed-term position with a six-month duration.