Resident Liaison Officer

Location: London, Surrey and surrounding areas; regular visits to residents' homes are required.

Company

PiLON, part of hirify.global Group, delivers planned maintenance and refurbishment services in the social housing sector.

What you will do

• Act as the primary point of contact between project teams and residents.
• Communicate with residents to organise property visits and successful access arrangements.
• Visit residents' homes to conduct property surveys and establish required refurbishment work.
• Minimise disruption and support a smooth refurbishment process.
• Collaborate with the site team to deliver refurbishment work according to agreed timelines.
• Handle complaints and keep project trackers updated in line with the programme of works.

Requirements

• Driving licence and access to your own vehicle.
• Customer-focused mindset and excellent verbal and written communication skills.
• Comfort using Microsoft Office and IT systems.
• Strong problem-solving and complaint-handling skills.
• Reliability, punctuality, and strong organisational skills.
• Ability to prioritise, multitask, and adapt to changing deadlines.
• Satisfactory Disclosure and Barring Service (DBS) check.

Nice to have

• Health and Safety Awareness.
• First Aid qualification.

Culture & Benefits

• 23 days of holiday per year excluding Bank Holidays, with additional days based on length of service.
• Up to £2,000 reward for successful referrals.
• Savings on daily shopping through the benefits portal.
• Supportive culture with Mental Health First Aiders.
• Annual training budget for personal and professional development.
• Inclusive workplace supporting diversity in the built environment sector.