Customer Service Coordinator (Medtech)

Location: Whetstone, Leicester, United Kingdom

Company

hirify.global is a global healthcare organisation focused on delivering products and services that help save and sustain lives.

What you will do

• Provide after-sales customer service and support customer satisfaction.
• Handle customer inquiries by phone and email, managing cases efficiently, accurately, and professionally.
• Document customer complaints, service notifications, and interactions according to company guidelines.
• Create service work orders, process requests to supply, remove, and service products, and prepare repair quotations.
• Add service contracts to the system and set preventative maintenance plans.

Requirements

• Excellent communication skills across different levels.
• Ability to switch quickly between tasks and processes.
• Strong time-management and planning skills.
• Ability to identify process improvement opportunities and escalate them to management.
• Relevant practical experience or education aligned with the role.

Culture & Benefits

• Full-time role based in Whetstone, Leicester, United Kingdom.
• Work within a healthcare organisation guided by collaboration, accountability, trust, and operational effectiveness.
• Equal employment opportunity and reasonable accommodations are available during the application and interview process.