Product Manager II, Digital, Firehouse Subs

Location: Onsite five days per week at the office in Jacksonville, Florida, United States

Company

Restaurant Brands International operates quick service restaurant brands including Firehouse Subs, hirify.global, Tim Hortons, and Popeyes across more than 120 countries and territories.

What you will do

• Own prioritization and the roadmap for the Ordering & Checkout value stream across web, iOS, and Android in the US and Canada.
• Translate business, guest, operational, and stakeholder needs into product direction, requirements, sequencing, and delivery plans.
• Lead planning and Agile ceremonies, align dependencies and timelines, and drive delivery with engineering, design, QA, operations, marketing, finance, legal, guest services, analytics, and vendors.
• Own product areas including store locator, menu, cart, checkout, payments, accounts, gift cards, first-party delivery, order tracking, and compliance-related ordering capabilities.
• Use guest insights, analytics, success metrics, and business impact to improve conversion and revenue across the ordering funnel.
• Support launches through enablement materials, support tooling requirements, and issue triage.

Requirements

• At least 4 years of product management experience with consumer-facing digital products, preferably in e-commerce, mobile ordering, marketplaces, or payments.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• Ownership of a checkout, payments, or transactional funnel with measurable conversion or revenue impact.
• Experience managing cross-functional initiatives with multiple stakeholders and competing priorities while delivering against agreed timelines.
• Ability to turn ambiguous business or operational needs into clear requirements, priorities, and decisions.
• Experience partnering with engineering, Tech Leads, QA, designers, and data engineers in an Agile environment.
• Experience with Jira, Confluence, Figma, or similar product development and collaboration tools.
• Experience with Amplitude or a similar product analytics platform, including event taxonomy definition and funnel analysis.
• Working understanding of payments, PCI-adjacent processes, fraud prevention, privacy requirements, and accessibility standards.
• Clear communication with technical and non-technical audiences, effective written product documentation, adaptability, prioritization under constraints, and proactive problem-solving.

Nice to have

• Experience managing third-party platform, POS, or delivery integrations.
• Background in QSR, retail, or restaurant technology.

Culture & Benefits

• Five-day in-office schedule supporting collaboration.
• Benefits focused on physical, mental, and financial wellness.
• Global paid parental leave program.
• Free telemedicine and mental wellness support.
• Equal opportunity workplace with disability accommodations available upon request.