Research Analyst, Primary Research & Customer Insights

Location: Based at Menara Skymind in Georgetown, Penang, Malaysia; hybrid work with in-person collaboration three days a week or more and flexibility to work from home or remotely at other times.

Company

Informa TechTarget is a publicly traded B2B technology research, digital services, and events company delivering market intelligence, audience insights, and strategic services to technology clients.

What you will do

• Lead primary research projects for syndicated research services and consulting engagements, ensuring strategic alignment and on-time delivery.
• Collaborate with analysts, clients, and research partners to design and validate survey instruments and advise on research methodology.
• Oversee survey fielding, quotas, sampling, stakeholder relationships, and resolution of complex operational challenges.
• Develop innovative research methodologies and create panel communities supporting industry research services.
• Build relationships with research partners, panel providers, and internal clients while mentoring junior research analysts.
• Author and oversee research reports, contribute to methodology workshops, training, and knowledge-sharing initiatives.

Requirements

• Experience in research, data analysis, or related roles.
• Experience managing complex projects, multiple priorities, and tight deadlines, with strong organizational skills.
• Exposure to research methodologies, data acquisition, and operational workflows.
• Strong quantitative and analytical skills, including managing and interpreting large datasets accurately and producing actionable insights.
• Strong secondary research skills and the ability to discover and aggregate disparate information into useful actions.
• Experience with analytical tools and platforms such as Qualtrics, SPSS, and Excel.
• Commitment to innovation and staying current with industry trends and best practices.

Nice to have

• Technology market experience.

Culture & Benefits

• In-person and online community events, diversity and inclusion networks, and collaboration with international teams.
• Annual leave, birthday leave, and the opportunity to work from almost anywhere for up to four weeks per year.
• Flexible personal benefits, company-funded private medical cover, wellbeing support, and employee assistance resources.
• Training, mentoring platforms, LinkedIn Learning access, and support for internal career moves.
• Up to four paid volunteer days per year with charity match funding, plus ShareMatch free matching shares.
• Recognition programmes and practical support for workplace accommodations during hiring or employment.