Implementation Business Analyst

Location: US-based, remote; ability to travel 75% of the time

Company

hirify.global is a product-driven software company building an all-in-one platform for cannabis retailers, combining POS, eCommerce, marketing, analytics, inventory management, and compliance capabilities.

What you will do

• Own key customer implementations, lead working sessions, provide product training, and deliver smooth go-lives and handoffs to Customer Success Managers.
• Understand customer operations and workflows, investigate product behavior, and distinguish configuration issues, training needs, defects, and functionality gaps.
• Map implementation processes, identify manual or error-prone steps, and design automations, tooling, templates, playbooks, configuration standards, and best practices.
• Translate customer needs into clear problems, business impacts, user scenarios, business rules, requirements, and expected outcomes.
• Manage customer requests and expectations, maintain account backlogs, assess alternatives and tradeoffs, and communicate decisions.
• Partner with product and engineering teams to refine solutions, follow changes through development, support adoption, and identify improvements that benefit future implementations.

Requirements

• Experience as a Business Analyst in a product development environment, or as a Product Manager/Product Owner with strong analytical skills.
• Direct experience with external B2B customers, including understanding processes, investigating problems, discussing requirements, and managing expectations.
• Strong analytical and structured thinking, including the ability to break down ambiguous requests, understand business logic and data relationships, identify contradictions, and write clear requirements.
• Experience working with product and engineering teams through implementation and validating outcomes with users.
• Strong customer communication skills, including building trust, leading productive conversations, handling disagreement, and explaining alternative approaches.
• Technical fluency sufficient to investigate software behavior, work with data and configuration, discuss issues with engineers, and identify when specialist support is needed.
• Curiosity and ability to learn a complex platform across multiple functional areas.
• Reliable ownership, including prompt responses, commitment tracking, follow-up, and visibility into risks and blockers.
• Strong spoken and written English required, including the ability to lead customer meetings and write clear documentation.

Nice to have

• Experience with retail software, POS, eCommerce, inventory management, or products supporting complex business operations.
• Experience in cannabis or another regulated retail industry.
• Hands-on experience with automation or low-code tools, scripting, SQL, or data analysis; Python is a plus.
• Experience improving customer workflows or building implementation playbooks.
• Familiarity with APIs, integrations, and data flows.
• Experience leading customer workshops or conducting onsite discovery.

Culture & Benefits

• First-of-its-kind individual contributor role with broad influence over implementation and Customer Success practices.
• Work directly with customers while collaborating with Implementation Managers, Customer Success Managers, product teams, and engineering.
• Opportunity to build lasting automations, playbooks, and product improvements across a broad platform.
• Remote work for US-based employees with travel required 75% of the time.
• Employment with an Equal Employment Opportunity Employer.