Partner Success Manager (Higher Education)

Location: US Remote; must be based in the US, within the Eastern or Central US time zone, and authorized to work in the US without sponsorship. Travel to partner campuses and events may take up to 20% of working time.

Salary: $85,000 base salary plus commission structure.

Company

hirify.global provides learning tools used by more than 200 universities and colleges to support teaching at scale.

What you will do

• Own a portfolio of US partner institutions and manage renewals from proposals through contract negotiation with Legal.
• Monitor adoption health, turn usage data into actionable adoption plans and reports, and identify account risks.
• Run trainings and demos for faculty and instructional designers, advising on pedagogy and product usage.
• Build relationships from instructors to C-level stakeholders and develop internal champions.
• Identify upsell and cross-sell opportunities and lead expansion conversations with the US Account Executive.
• Represent hirify.global at partner campuses, events, and conferences, bring evidence-based feedback to Product, and maintain accurate HubSpot data.

Requirements

• At least 3 years of experience in account management, customer success, or partner management, including detailed experience with renewals.
• Ability to independently communicate with professors, instructional leaders, and provost-level stakeholders.
• Ability to learn complex software quickly, work with data, and explain LMS integrations clearly.
• Self-directed prioritization, early risk identification, confident negotiation, resilience, and clear communication.
• Must be based in the US, within the Eastern or Central US time zone, authorized to work in the US without sponsorship, available 40 hours per week, and able to travel up to 20% of the time.

Nice to have

• Experience with Canvas, Blackboard, Moodle, or D2L Brightspace.
• Knowledge of US higher education procurement, accessibility, or academic calendars.
• HubSpot experience.

Culture & Benefits

• Fully remote work with autonomy and a distributed team across Europe and APAC.
• 401(k) with employer contribution and health, dental, and vision insurance, including a 50% contribution toward spouse and children coverage.
• 25 days of combined vacation and sick leave, plus a paid birthday day off and 3 paid volunteering days per year.
• 3 paid L&D days per year, a $550 annual learning budget, and a company laptop.
• Unlimited access to mental health support through OpenUp.