Forward Deployed Engineer (AI)

Location: San Francisco, California; hybrid work with at least three days per week in the office, plus travel and on-site work with customers.

Base salary: $180,000–$237,000 annually for candidates in the San Francisco Bay Area. Regular employees may also be eligible for bonuses or sales incentives and RSUs.

Company

Fin, now part of Salesforce, develops the AI Agent Fin and integrates it with hirify.global’s help desk to automate customer support across service, sales, and ecommerce.

What you will do

• Drive customer adoption of Fin’s AI capabilities to automate and scale support operations.
• Embed with strategic customers to understand business challenges and technical requirements.
• Work hands-on with customer technical teams, coding side-by-side to deliver projects.
• Collaborate with Sales, Success, Product, R&D, and Go-to-Market teams on delivery and product feedback.
• Codify Forward Deployed Engineering best practices and share customer engagement insights.

Requirements

• Strong engineering background and experience building software with real-world usage.
• Interest in AI and machine learning, with the ability to understand novel problems, capabilities, architectures, trade-offs, and limitations.
• Strong cross-functional collaboration and communication skills with technical and non-technical audiences.
• Deep knowledge of at least one high-level programming language, such as JavaScript, Python, or Ruby.
• Ability to prototype and ship software quickly while maintaining quality and focus on business outcomes.
• Proficiency using and writing REST APIs for system integration.
• Willingness to travel and work on-site with customers.
• Proof of eligibility to work in the United States is required.

Nice to have

• Experience building a SaaS product.

Culture & Benefits

• Hybrid working policy with flexibility to work from home and an expectation of at least three office days per week.
• Benefits and programs support health, wellbeing, family, time away from work, and financial security.
• Regular employees may be eligible for corporate bonuses or sales incentives and Restricted Stock Units.
• Open, accepting, and inclusive work environment focused on collaboration and customer impact.